GrabAGun at 200 East Belt Line Road #403, Coppell

Reviews

• Chris Sotzen

  Nov 19, 2018
  ★ ☆ ☆ ☆ ☆
  Ordered a barrel from there website. Great selection and quick shipping. They ship to my house signature required, no prob. I wasn't home to sign for & receive package cause I have a job and work for a living. After the failed attempt to deliver I log into my ups account to request it to be sent to work address, ups drop or my neighbors house like I do with every other package that comes signature required. For whatever unknown reason they put restrictions on modifying shipping to a work address, ups drop or neighbors house and it cannot be changed. Why they would do this makes no sense to me or the rep at UPS it gets signed for regardless of where it is sent. So I have no way to receive my package so I click return to sender. The next morning I get an email stating they can send to an alternate address but will charge be an additional shipping charge or charge me a restock fee. So I call talk to Dave he tells me the exact opposite it can only be held at the UPS hub not close to my house or work and has ZERO motivation to help me. Not sure how they expect people to receive there packages if they have a job. I chose grab a gun cause I try to support local business instead I will have to fight with them over $30 and order elsewhere. So before you order be aware of there hokey shipping restrictions. This was a problems that could have been easily resolved and gained a new customer.

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